Customer service policy

GPRS Recruitment is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice. In developing our Customer Service policy we have also practiced the Investors In People model, and in so doing seek to continually review our processes. At all times we ensure strict adherence to current EAA regulations.


GPRS Recruitment Customer Service Policy Statement

At GPRS Recruitment we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.


Courtesy

All of our Market Sector Specialists (MSSes) are/will be fully trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our clients.


Communication

We will respond to all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and respectfully seek your agreement to a revised and practicable deadline.


Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all dealings with all our clients.


Complaints

GPRS Recruitment seeks fair, just and prompt solutions when possible to any complaints and requests. All such issues should be directed to the Managing Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or from the following online PDF document.


Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or entity for review, and subsequently requested editing - by contacting the Managing Director. GPRS Recruitment are also in full compliance with current requirements of the Information Commissioners Office (ICO).


Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork. In most practicable instances our Green Policy extends to e-communication.